Wednesday 31 July 2013

The Right Small Business Phone Systems In Austin For Your Company

By Lela Perkins


It does not matter if your company only has a few employees or a giant corporation when it comes to communication. Making it easier to talk with your customers and improving the customer service experience ought to be important to you. If you want to make life easier for your customers it is worth choosing the right small business phone systems in Austin.

If you run your own company at home then it is less likely that you will need an additional phone line. However you should not dismiss this entirely. You may want to have your own office separate from your home to make it easier to separate your home life from your working life.

One of the basics that you need to make sure is working properly is voicemail and call forwarding. People need to know who they are talking to and a clear voicemail message ought to indicate the name of the person they have contacted and additional contact details if the customer needs to get hold of someone in an emergency.

While basic details are important some facilities are beneficial that you may not have thought of. For example the ability to schedule conference calls is worth having if a customer needs to discuss a project with multiple employees. This is especially true if your customer is not based in the local area and may not be able to travel down and meet you in person. You do not want to miss out on a customer because you cannot afford to bring them to you!

However some people do not wish to leave voicemail messages. Automated menus can ensure that people are directed to appropriate contacts and this also creates an image of a larger business as it suggests there are whole departments as opposed to a few people involved. Some systems can even detect who is available and automatically direct a customer to an appropriate contact so there is the reduced risk of someone getting transferred to numerous people that are unable to help them. If an enquiry is resolved quickly they are more likely to come back to you!

This is where certain facilities can prove very useful. Conference calls are ideal if you need a number of people on hand to discuss a project. For example you may have someone you are pitching building a parking garage to. However it would help to have the architect and the contractor available to discuss any issues.

While the facilities are important you also need to ensure that they are properly fitted. The best facilities are useless if connections cut out or people are unable to get connected with the employee they need to talk to. This is why you need to talk with companies that have the right certifications and experience.

There are numerous companies that can provide small business phone systems in Austin. It is worth contacting them directly to find out what kind of companies have used them to see if the company can deliver a package that is appropriate to you. Shopping around and comparing numerous companies will give you the best deal to suit you.




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